Netsave

Netsave Trust & Safety

Last updated: August 2026

Helping you buy, sell, deliver, and connect with confidence.

At Netsave, trust and safety are fundamental to how our marketplace works. We are committed to creating a safer environment where people can buy and sell goods, discover local services, arrange delivery, and connect with people and businesses in their communities with confidence.

We combine technology, verification tools, marketplace policies, user reporting, and human oversight where appropriate to help prevent fraud, scams, abuse, and other harmful activity.

No marketplace can eliminate every risk. Every member of the Netsave community also plays an important role in keeping the platform safe.

1. Our Community Standards

Everyone using Netsave is expected to:

  • Be respectful. Treat other users, buyers, sellers, Service Providers, Drivers, and businesses with respect.
  • Be authentic. Provide accurate information about yourself, your listings, products, services, and transactions. Do not impersonate another person or business.
  • Do not discriminate. Discrimination, harassment, hate speech, threats, or abusive behavior have no place on Netsave.
  • Do not scam or mislead others. Fraudulent listings, fake identities, deceptive pricing, phishing, payment scams, counterfeit goods, and other deceptive practices are prohibited.
  • Do not engage in harmful or illegal activity. Netsave may remove content, restrict features, suspend accounts, or take other appropriate action when activity threatens our users or violates our policies.
  • Help protect the community. Report suspicious listings, messages, users, services, or activity so Netsave can investigate.

2. Account & Identity Safety

Use accurate information when creating and maintaining your Netsave account.

Depending on the feature being used, Netsave may verify information such as a user's:

  • phone number;
  • email address;
  • identity;
  • seller information;
  • Service Provider information;
  • Driver information; or
  • other information necessary for safety, fraud prevention, or regulatory compliance.

A verification badge means only that Netsave has verified the specific information identified by that badge. It is not a guarantee of a person's trustworthiness, future conduct, professional ability, or the quality of a transaction.

Never allow another person to use your account or share your password, authentication codes, or account credentials.

3. Protect Your Personal Information

Never send another user sensitive information such as your:

  • Social Security number;
  • bank account credentials;
  • credit or debit card details;
  • passwords;
  • authentication or verification codes; or
  • government identification unless Netsave specifically requests it through an authorized Netsave verification process.

Be cautious when another user asks you to communicate or transact outside Netsave.

Whenever Netsave messaging is available for a transaction, we recommend keeping your communications on Netsave so there is a record of the conversation.

4. Seller Address & Location Privacy

Netsave may request a seller's address or location to determine the distance between an item and potential buyers, determine availability of local marketplace or delivery features, and facilitate eligible transactions.

Your exact seller address is not displayed publicly simply because you create a listing.

Netsave may share location or address information when necessary to complete a transaction, pickup, delivery, service, or other feature you authorize, or as otherwise described in our Privacy Policy.

Sellers should not place their home address, phone number, email address, or other unnecessary personal information in public listing descriptions or photographs.

5. Buying Safely

Before purchasing an item:

  • Review the complete listing and photographs.
  • Review the Seller's profile and available verification information.
  • Check the item's condition, description, price, and fulfillment method.
  • Ask questions when important information is missing.
  • Be cautious when a price appears unrealistically low.
  • Do not send payment through an unauthorized method because someone pressures you to do so.
  • Inspect items when appropriate before completing an in-person transaction.

A verification badge or Seller status does not replace your own judgment.

6. Selling Safely

Sellers must accurately represent the items they offer.

Use photographs that reasonably represent the actual product and disclose significant damage, defects, missing parts, or other material condition issues.

Never knowingly list stolen, counterfeit, recalled, illegal, unsafe, or otherwise prohibited goods.

Be cautious of buyers who:

  • request unnecessary personal or financial information;
  • send suspicious payment confirmations;
  • ask you to pay money before receiving payment;
  • send unexpected external links;
  • pressure you to move communications outside Netsave; or
  • substantially change transaction arrangements at the last minute.

Report suspicious activity rather than continuing a transaction that appears unsafe.

7. Payments & Transaction Safety

When Netsave provides an integrated payment option for a transaction, using the supported Netsave transaction flow generally provides Netsave with greater visibility into the transaction and may make applicable protections available.

Never assume that a screenshot, email, text message, or message from another user proves that payment has been completed.

Check the transaction status through the Netsave Platform or applicable authorized payment provider.

Transactions completed outside Netsave may not qualify for Netsave transaction protections, refunds, dispute assistance, or other protections.

8. Local Meetups & Pickup

Some Netsave transactions may involve local meetup or pickup.

When meeting someone you don't know:

  • Prefer a well-lit, public location whenever practical.
  • Consider bringing another person.
  • Tell someone you trust where you're going.
  • Avoid carrying unnecessary cash.
  • Inspect the item before completing the transaction.
  • Do not proceed if the person or situation makes you uncomfortable.
  • For high-value transactions, consider locations designed or commonly used for safer exchanges, including appropriate monitored public locations.

For large furniture or other goods that reasonably require residential pickup, communicate clearly beforehand, limit access to necessary areas of the property, and consider having another adult present.

9. Local Delivery

Eligible Netsave transactions may offer local delivery.

Buyers and Sellers should provide accurate pickup and delivery information and follow the instructions provided through Netsave.

Sellers should accurately disclose the item's size, weight, condition, accessibility, and special handling requirements.

Do not ask a Driver to transport prohibited, illegal, dangerous, hazardous, or materially misrepresented items.

If there is a problem involving a delivery—including damage, loss, unsafe conduct, or another serious issue—report it to Netsave promptly.

10. Driver Safety

Drivers must operate safely, comply with applicable traffic and transportation laws, and maintain any licenses, registrations, insurance, or other qualifications required for their role.

Drivers should:

  • verify the appropriate pickup and delivery before transporting an item;
  • handle items with reasonable care;
  • avoid entering areas of a property unnecessarily;
  • immediately report serious accidents, threats, damage, or safety incidents; and
  • never knowingly transport prohibited or illegal goods.

Users must treat Drivers respectfully and provide reasonably safe access for authorized pickups and deliveries.

11. Services & Service Provider Safety

Netsave may connect users with independent Service Providers offering home and local services.

Before hiring a Service Provider:

  • Review their profile and service listing.
  • Review any verification information Netsave displays.
  • Discuss the scope of work and expected price beforehand.
  • Ask about relevant experience.
  • For regulated work, ask about licenses, permits, insurance, or certifications where appropriate.
  • Do not assume that appearing on Netsave means a provider is licensed, insured, background-checked, or professionally certified unless Netsave specifically displays that verification.

Service Providers must accurately represent their identity, qualifications, services, pricing information, and credentials.

Providers are responsible for maintaining licenses, permits, certifications, insurance, or other authorizations required by applicable law.

Netsave should use designations such as License Verified, Insurance Verified, Identity Verified, or Background Checked only when the corresponding verification has actually been performed.

12. Cars & Trucks Safety

Vehicle transactions require additional care.

Before purchasing a vehicle discovered through Netsave, consider independently verifying:

  • seller identity;
  • VIN;
  • title and ownership;
  • lien status;
  • mileage;
  • vehicle history;
  • mechanical condition; and
  • applicable registration information.

Consider having the vehicle inspected by an independent qualified professional before purchase.

Do not purchase a vehicle when the Seller cannot demonstrate appropriate authority to sell it.

Netsave's display of a vehicle listing does not itself constitute an inspection, certification, title verification, or guarantee of the vehicle.

13. Prohibited Items & Services

Users may not list, sell, request, deliver, or provide goods or services that violate applicable law or Netsave policies.

Examples may include illegal or stolen goods, counterfeit products, dangerous or prohibited materials, fraudulent services, unlawful professional services, and other goods or activities Netsave determines create unacceptable legal or safety risks.

Netsave may maintain more detailed Prohibited Items and Prohibited Services policies as the marketplace expands.

14. Scam & Phishing Prevention

Be particularly cautious of:

  • Fake payment notifications A message or screenshot claims you've been paid when the transaction hasn't actually completed.
  • Phishing links Someone sends a link designed to steal passwords, payment details, or personal information.
  • Verification-code scams Someone asks you to send them a security or verification code.
  • Overpayment scams Someone claims to have accidentally paid too much and asks you to return money.
  • Advance-payment scams Someone asks you to pay a fee, deposit, shipping cost, or other amount before an unexpected payment can be released.
  • Off-platform pressure Someone immediately insists that you leave Netsave messaging or use an unusual payment method.

Never click a suspicious link or provide credentials because another user claims it is necessary to complete a Netsave transaction.

15. Reviews, Ratings & Reputation

Where available, reviews, ratings, transaction history, badges, and other reputation information can help Users make better-informed decisions.

Users must not manipulate reviews, create fraudulent transactions to improve ratings, retaliate through reviews, or otherwise misuse reputation features.

Reputation information is one safety signal—not a guarantee.

16. Reporting a User, Listing or Safety Concern

If you encounter:

  • a suspected scam;
  • fraudulent listing;
  • prohibited item or service;
  • harassment or threats;
  • impersonation;
  • counterfeit goods;
  • unsafe Service Provider or Driver behavior;
  • suspicious vehicle listing; or
  • another violation,

use Netsave's available Report functionality or contact Netsave Support.

Provide relevant information such as the listing, User, messages, transaction information, photographs, or other evidence where appropriate.

If you believe there is an immediate threat to someone's physical safety, contact appropriate emergency services or local authorities first.

17. How Netsave Responds

Netsave may use automated systems, artificial intelligence, internal review, user reports, verification tools, transaction signals, and third-party technologies to identify potential fraud, abuse, policy violations, or safety risks.

Depending on the circumstances, Netsave may:

  • warn a User;
  • request additional information;
  • restrict a listing;
  • remove content;
  • cancel or restrict a transaction;
  • restrict marketplace features;
  • temporarily suspend an Account;
  • permanently disable an Account; or
  • cooperate with appropriate authorities where required or appropriate.

Automated systems are not perfect. Where Netsave provides an appeal or review process, Users may use that process to request reconsideration of an enforcement decision.

18. Our Commitment

Trust & Safety is an ongoing process.

As Netsave grows, we may introduce additional protections including enhanced identity verification, Seller verification, Service Provider credential verification, Driver screening, transaction monitoring, fraud detection, safer meetup features, account-security technology, and other measures.

We will continue evolving our policies and technology as the marketplace and the risks facing our community evolve.

Together, we can build a safer way to buy, sell, deliver, and connect locally.